My issues have been cleared up. Comcast sent out a technician that hooked up my digital cable box. I called to make sure my bill was going to be less and was told they could give me a better rate.
I still think cable is over-priced but it's my only form of entertainment.
Saturday, August 1, 2009
Wednesday, July 29, 2009
Friday, July 3, 2009
Comcast Cable SUCKS
I'm so sick of the big Cablevision company, Comcast. I have been fighting with them for 2 days now. So let me tell you my story:
My husband and I are not working at this time. I am recovering from major spinal surgery and my husband lost his job in the automotive field. As a result of this, I have been trying to cut down on our bills. One way for me to do this was to cut out the DVR service on my cable television. I called Comcast to come out and do an upgrade that they are requiring in our area due to the fact that we don't have a digital tv in our bedroom, we needed a box installed. They said they would be happy to come out to do this for a $15 service call fee. I asked them since they are coming would they please have the technician bring another box, because I didn't want the DVR service any longer. The operator said that would be no problem.
Day 1.
The technician showed up on time yesterday. He took out my DVR box and replaced it with another smaller box and then went to the bedroom and installed a small box to upgrade the service (they required this to maintain my current channels). The technician then did a phone call to initiate the service. He flipped through a few screens and said ok the tv should be updated and your channels will be up in about 30 minutes. He had me sign his work requisition and then he left. I waited 30 minutes and tried my channels. NO HD television. I had HD sound on the channels but no picture.
I called Comcast. The operator said that I was still signed up for DVR! I said, "I don't have a DVR box anymore". I told her that the technician took the DVR box and I was supposed to have the DVR service taken off my bill, but I still wanted to have HD channels on my TV.
The person I talked to put me on hold. While on hold the call was disconnected. GRRRR
I called Comcast again. This time they put me into another department that deals with dissatisfied customers. I was told that they would try to escalate my call and get the tech back out to install the correct box. (since it was his fault, he assumed I wanted the regular old box). The person I spoke with said he would call me back when he had an answer.
He never called back.
Day 2. I called Comcast. I explained what was going on and the person I spoke with was apologetic and said she would be happy to help me. She said she would schedule someone to come out and fix the problem. Then she said it would take 4 days to get another technician out to my house. I wasn't happy. She put me on hold...and the call disconnected. GRRRR
I called back and got another person. I explained again what was going on. This person said he was very sorry and would be happy to help me. He said they would try to get someone out today or tomorrow. I said that would be fine. The guy told me that he would get it scheduled and call me back with a time. That was 6 hours ago. I'm thinking I'm not going to get a call.
This is very frustrating. I have Comcast television, phone and internet service. I've been a customer for many years and I pay my bill on time every month. I'm at my wits end and don't want to deal with it anymore.
Maybe I should just switch to AT&T?
I will keep you updated on what happens.....
Nina
My husband and I are not working at this time. I am recovering from major spinal surgery and my husband lost his job in the automotive field. As a result of this, I have been trying to cut down on our bills. One way for me to do this was to cut out the DVR service on my cable television. I called Comcast to come out and do an upgrade that they are requiring in our area due to the fact that we don't have a digital tv in our bedroom, we needed a box installed. They said they would be happy to come out to do this for a $15 service call fee. I asked them since they are coming would they please have the technician bring another box, because I didn't want the DVR service any longer. The operator said that would be no problem.
Day 1.
The technician showed up on time yesterday. He took out my DVR box and replaced it with another smaller box and then went to the bedroom and installed a small box to upgrade the service (they required this to maintain my current channels). The technician then did a phone call to initiate the service. He flipped through a few screens and said ok the tv should be updated and your channels will be up in about 30 minutes. He had me sign his work requisition and then he left. I waited 30 minutes and tried my channels. NO HD television. I had HD sound on the channels but no picture.
I called Comcast. The operator said that I was still signed up for DVR! I said, "I don't have a DVR box anymore". I told her that the technician took the DVR box and I was supposed to have the DVR service taken off my bill, but I still wanted to have HD channels on my TV.
The person I talked to put me on hold. While on hold the call was disconnected. GRRRR
I called Comcast again. This time they put me into another department that deals with dissatisfied customers. I was told that they would try to escalate my call and get the tech back out to install the correct box. (since it was his fault, he assumed I wanted the regular old box). The person I spoke with said he would call me back when he had an answer.
He never called back.
Day 2. I called Comcast. I explained what was going on and the person I spoke with was apologetic and said she would be happy to help me. She said she would schedule someone to come out and fix the problem. Then she said it would take 4 days to get another technician out to my house. I wasn't happy. She put me on hold...and the call disconnected. GRRRR
I called back and got another person. I explained again what was going on. This person said he was very sorry and would be happy to help me. He said they would try to get someone out today or tomorrow. I said that would be fine. The guy told me that he would get it scheduled and call me back with a time. That was 6 hours ago. I'm thinking I'm not going to get a call.
This is very frustrating. I have Comcast television, phone and internet service. I've been a customer for many years and I pay my bill on time every month. I'm at my wits end and don't want to deal with it anymore.
Maybe I should just switch to AT&T?
I will keep you updated on what happens.....
Nina
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